AdjusterHQ
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Features

Tools that stay with the claim.

Manage the work from intake to close, with documents, evidence, reporting, and collaboration connected in one platform.

Workflow & tasks

Know where every file stands.

See claim status, ownership, and next actions. Keep tasks and due dates visible across your caseload.

  • Claim workflow from open to close
  • Assigned tasks and follow-ups
  • Schedule of Loss with detailed claim items
  • Browser access in the office and field
Inside AdjusterHQExplore the portal
Claims list with file numbers, loss type, client, date of loss, and status.
Claims overview Actual AdjusterHQ portal screen

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Documents & media

Build a file that is easy to follow.

Capture, organise, edit, and sign without leaving your browser.

Documents & e-signatures

Upload documents, edit them in-browser, and collect electronic signatures directly within the platform.

Photos & 360° tours

Keep property photos and immersive tours on the claim so authorised parties can review the visual context.

Schedule of Loss

Track claim items with supporting details and documentation, keeping totals and valuations organised.

Claim documents with upload tools, document actions, and tabs for photographs and 360 tours.
Documents & media Actual AdjusterHQ portal screen

AI assistance

Spend less time on the first draft.

Use AI tools to assist with contents pricing, summaries, updates, and routine reporting.

Review valuations and written output before using them in a claim. AI assistance supports your work; professional judgement remains essential.

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From repetitive work to review.

  1. Gather the contextStart with the claim details and supporting evidence.
  2. Use AI assistanceAssist with pricing and report drafting.
  3. Review and refineCheck the result against your file and judgement.

Time & expenses

Keep the work and its record together.

Record activity dates, time, descriptions, and expenses on the claim. Review individual entries and totals in one place.

Time and expense entries with activity dates, descriptions, rates, hours, expenses, and totals.
Time & expenses Actual AdjusterHQ portal screen
Time and expense form with activity, time, description, dictation, and save options.
Add a time or expense entry Actual AdjusterHQ portal screen

Add an entry with its activity and description, use the dictation option, or save an entry and create a task.

Collaboration

Keep your team and partners in the loop.

Share the context each person needs, with controlled access to claim information.

Team collaboration

Support shared files and hand-offs across adjusters and locations, with clear ownership and visibility.

Contractor portal

Contractors upload documents, photos, and updates to the claim. Review estimates and monitor repair status from your dashboard.

Contractor repair status with document uploads, estimate amount, and approval and decline controls.
Contractor workflow Actual AdjusterHQ portal screen

Take a closer look

See the workflow for yourself.

Request a personalised demo focused on the way your practice handles claims.

Request a Demo

Product screenshot

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